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OBJECTIVES

Upon completion of this diploma you will be able to :
? Understand the role airports play in the economy
? Discover the various airport customers and partners
? Gain knowledge about the multiple operational and business functions of airports
? Acquire the tools to apply your knowledge and skills to your airport environment

DIPLOMA CONTENT

Airport Operations
• Operational functions of the airport
• Rescue, firefighting and other support services
• Airport issues and challenges
• The future of airports
• Technological developments

Aviation Security Awareness
• Current threats to the aviation industry
• Aviation security regulations and the international organizations behind them
• Airport access control for people and vehicles
• Passenger, baggage, cargo, mail and catering security basics
• Common airport and in-flight security measures for responding to threats

Passenger Ground Services with Amadeus Altéa DCS
• Introduction to airport and airline operations
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport and off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
• Dangerous Goods regulations awareness
• Managing passenger interactions

Basic Airside Safety
• The airport environment
• Security and Safety
• Traffic rules at the ramp
• Fire and first aid